Refund and cancellation policy

Eligibility

Refunds relate only to fees paid for confirmed audit engagements. Informational prices on this website are not invoices and create no payment obligation until a written scope is accepted.

Cooling-off and cancellation before fieldwork

If you cancel in writing before we begin fieldwork or receive client data for sampling, we refund fees paid for that engagement in full within fourteen (14) days of the cancellation notice, using the original payment method where possible.

Partial refunds after work has started

Once fieldwork, sampling, or working-paper preparation has started, fees for time and materials already incurred are non-refundable. Any unused prepaid portion for phases not started may be refunded on a pro-rata basis at our discretion, documented in writing.

Non-refundable items

Completed deliverables (findings briefs, evidence packs, completed sample testing) are non-refundable. Deposits held to reserve a fieldwork window become non-refundable if you cancel within five (5) business days of the agreed start date, unless we cancel or we fail to provide the agreed service.

Rescheduling

You may reschedule once without charge if you give at least seven (7) business days’ notice. Later rescheduling may incur a reasonable administrative fee reflecting calendar disruption. No-shows for agreed workshops or briefing calls without twenty-four (24) hours’ notice may be charged as delivered time.

Delays caused by missing access

If agreed data access is not provided within the timeframe in the scope letter, we may pause the engagement. Fees for work already performed remain payable. Extended pauses beyond thirty (30) days may be treated as cancellation of remaining unused phases under the partial-refund rules above.

Purchased materials and third-party costs

Where an engagement requires pre-approved third-party extracts or specialised data pulls billed to you, those costs are non-refundable once ordered.

Processing time and method

Approved refunds are processed within fourteen (14) days of approval. Refunds are returned to the original payment method unless we agree otherwise in writing.

How to request a refund or cancellation

Email hello@web-saas.digital or write to 5 Front Street, Knolton, LL13 7BS, United Kingdom with your engagement reference, reason, and preferred contact number (+44 079 8862 4144). We confirm receipt within two business days.

Exceptions

If we cancel an engagement for reasons other than your breach of the scope letter, you receive a full refund of fees paid for undelivered work. Statutory rights that cannot be excluded remain unaffected.